When ordering please make sure you choose carefully as we don’t offer change of mind refunds.
I understand buying online can sometimes be difficult and I’ll make every effort to resolve any issues if you are unsatisfied with your purchase.
If your purchase arrives damaged or faulty please make contact within 7 days of receipt of purchase. The faulty or damaged item(s) are to be returned at your cost and once confirmed a full refund will be made including postage. A receipt must be supplied for proof of postage back to Natty Designs.
If a refund is accepted this will be made using the original payment method. If the item(s) are deemed not to be faulty and have been damaged by misuse no refund will be made and you are required to cover postage costs.
All items must be returned unworn and in the original packaging.